Crickex Affiliate Privacy Policy

1 Introduction

Crickex Affiliate ("we", "us", "the platform") is committed to protecting the privacy of every player who uses our services. This Privacy Policy describes how Crickex Affiliate collects, processes, stores, and protects personal data in connection with the operation of our online betting and gaming platform.

This policy applies to all users of the Crickex Affiliate website, mobile application, and any related services. It covers data collected during registration, account use, payment processing, customer support interactions, and general browsing of the platform.

By creating a Crickex Affiliate account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact support to close your account.

Crickex Affiliate acts as the data controller for all personal data collected through the platform. We are responsible for ensuring that your data is handled lawfully, fairly, and transparently at all times.

2 Data We Collect

Crickex Affiliate collects only the personal data that is necessary to provide our services, comply with legal obligations, and maintain the security of the platform. The categories of data we collect include:

Crickex Affiliate does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required by law or responsible gaming obligations.

3 How We Collect Data

Crickex Affiliate collects personal data through the following methods:

• Direct registration: When you create a Crickex Affiliate account, you provide your name, email, phone number, and date of birth directly.
• KYC verification: When you submit identity documents for account verification before your first withdrawal.
• Payment transactions: When you make a deposit or withdrawal, your payment provider shares transaction details with Crickex Affiliate.
• Platform activity: As you use the Crickex Affiliate platform, we automatically collect technical and usage data through cookies and server logs.
• Customer support: When you contact our support team via live chat or email, we record the interaction for quality and dispute resolution purposes.
• Promotions: When you participate in a Crickex Affiliate promotion or survey, you may provide additional information voluntarily.

4 How We Use Your Data

Crickex Affiliate uses your personal data for the following purposes, each of which has a lawful basis under applicable data protection law:

• To create and manage your Crickex Affiliate account and verify your identity.
• To process deposits and withdrawals and maintain accurate financial records.
• To detect and prevent fraud, money laundering, and other illegal activity on the platform.
• To comply with legal and regulatory obligations, including age verification and anti-money laundering requirements.
• To provide customer support and resolve disputes.
• To send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts.
• To send you promotional communications about Crickex Affiliate offers, where you have opted in to receive them.
• To monitor your gaming activity for responsible gaming purposes and intervene where necessary.
• To improve the Crickex Affiliate platform, fix bugs, and develop new features based on usage patterns.

5 Data Sharing

Crickex Affiliate does not sell, rent, or trade your personal data to any third party. We share data only in the following limited circumstances:

• Payment processors: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions securely.
• Identity verification providers: Third-party KYC service providers receive your identity documents solely for the purpose of verifying your identity. They are contractually bound to handle your data securely and not use it for any other purpose.
• Game providers: Licensed third-party game suppliers may receive your player ID and session data to deliver their games on the Crickex Affiliate platform. They do not receive your full personal profile.
• Regulatory authorities: Crickex Affiliate may be required by law to share data with government agencies, law enforcement, or financial regulators. We will only do so when legally compelled and will notify you where permitted.
• Fraud prevention services: We share technical data such as IP addresses and device fingerprints with fraud detection services to protect the platform and all players.

All third parties with whom Crickex Affiliate shares data are required to maintain appropriate security standards and are prohibited from using your data for their own marketing or commercial purposes.

6 Data Retention

Crickex Affiliate retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specific retention periods are as follows:

• Account and identity data: Retained for 5 years after account closure to comply with anti-money laundering regulations.
• Financial transaction records: Retained for 7 years in accordance with financial record-keeping requirements.
• Customer support records: Retained for 3 years after the last interaction.
• Technical and usage data: Retained for 12 months, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw consent or close your account.

After the applicable retention period, Crickex Affiliate will securely delete or anonymise your personal data so that it can no longer be linked to you.

7 Cookies Policy

Crickex Affiliate uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit the platform.

We use the following types of cookies:

• Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against fraud. You cannot opt out of essential cookies.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience on Crickex Affiliate.
• Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to receive promotional communications. These help us show you relevant Crickex Affiliate offers.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Crickex Affiliate platform.

8 Your Rights

As a Crickex Affiliate player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

• Right of access: You can request a copy of all personal data Crickex Affiliate holds about you. We will provide this within 30 days of your request.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it. You can update most information directly from your account settings.
• Right to erasure: You can request that Crickex Affiliate delete your personal data. Note that we may be required to retain certain data for legal compliance purposes even after account closure.
• Right to restrict processing: You can ask us to pause the processing of your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to withdraw consent: Where processing is based on your consent (such as marketing emails), you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You can object to the processing of your data for direct marketing purposes at any time.

Crickex Affiliate will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 60 days, in which case we will notify you of the extension and the reason for it.

9 Security Measures

Crickex Affiliate implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures include:

• AES-256 encryption for all data stored on our servers.
• TLS 1.3 encryption for all data transmitted between your device and our platform.
• Multi-factor authentication options for player accounts.
• Regular security audits and penetration testing by independent third parties.
• Strict access controls ensuring only authorised Crickex Affiliate staff can access personal data, and only to the extent necessary for their role.
• Automated fraud detection systems that monitor for unusual account activity in real time.
• Secure data centres with physical access controls and 24/7 monitoring.

While Crickex Affiliate takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

Crickex Affiliate is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account, we will immediately close the account, delete all associated personal data, and return any deposited funds to the original payment source.

If you believe a minor has registered on Crickex Affiliate, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

11 Policy Changes

Crickex Affiliate may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we use your personal data, Crickex Affiliate will notify registered players via email or an in-platform notification at least 14 days before the changes take effect. Your continued use of the platform after the effective date of any update constitutes acceptance of the revised Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how Crickex Affiliate protects your data.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Crickex Affiliate handles your personal data, please get in touch with our team:

• Live Chat: Available 24/7 from your account dashboard. Average response time under 2 minutes.
• Email: [email protected]
• FAQ: Visit our FAQ page for answers to common privacy questions.

For data rights requests specifically (access, deletion, portability), please email us with the subject line "Data Rights Request" and include your registered email address and the nature of your request. We will acknowledge your request within 48 hours and complete it within 30 days.